Shipping Policy

Thank you for shopping with Novexa.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Delivery Time

Estimated delivery within the UAE is 3–7 business days. Delivery times may vary depending on your location, holidays, weather conditions, or courier services.

Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to monitor your shipment.

Delivery Delays

While we strive to deliver all orders on time, unexpected delays caused by logistics partners, customs, or public holidays may occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for delays or additional charges resulting from incorrect addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue promptly.